Data efetiva: Setembro 20, 2026
Esta garantia limitada se aplica a produtos adquiridos diretamente da WAKELIFE por clientes empresariais, incluindo distribuidores, proprietários de marcas e clientes OEM/ODM. Cobre defeitos de fabricação sob uso normal durante o período de garantia aplicável.
Nesta política, WAKELIFE significa a entidade legal do vendedor identificada na confirmação do pedido aplicável, fatura comercial ou contrato de venda assinado. Esse vendedor é o fornecedor desta garantia limitada. O contato da marca WAKELIFE listado abaixo recebe reclamações em nome do vendedor.
Esta política se aplica a pedidos confirmados em ou após a data de vigência. Um pedido é confirmado quando o vendedor WAKELIFE emite uma confirmação por escrito do pedido, ou na data de confirmação indicada em um contrato de venda assinado. Orders confirmed before the effective date remain governed by the warranty terms incorporated into those orders.
Only a written term expressly accepted by authorized representatives of both parties may change this policy for a specific order. If accepted documents conflict, the following order of priority applies unless a signed contract expressly states otherwise:
- a signed sales contract or signed amendment;
- an order-specific warranty schedule expressly incorporated into that contract or order;
- a WAKELIFE-issued order confirmation or quotation accepted by both parties;
- this limited warranty policy; e
- the product manual or quick-start guide, which governs operating instructions but does not change commercial warranty terms unless expressly incorporated into a higher-priority document.
Terms printed only in a purchaser’s purchase order or other unilateral document do not change this policy unless an authorized WAKELIFE representative expressly accepts those terms in writing.
1. Warranty Periods
| Categoria de produto | Limited warranty period | Start date |
|---|---|---|
| Red light therapy panels supplied by WAKELIFE | 5 anos | Date of delivery |
| LED face masks supplied by WAKELIFE | 1 ano | Date of delivery |
| Other WAKELIFE products and accessories | As stated in the quotation, order confirmation or product warranty schedule | As stated in the applicable transaction document |
The five-year panel warranty includes normal commercial use. The product must be installed, operated and maintained within the electrical, environmental and other limits stated in the applicable product instructions and written specifications provided no later than delivery. Any non-standard installation or operating environment must be recorded in the quotation or order documents.
For this policy, a red light therapy panel is a red and/or near-infrared LED panel identified as a panel in the applicable WAKELIFE order documents. Face masks, dispositivos de crescimento de cabelo, almofadas flexíveis, PDT systems and other product categories are not treated as panels unless the order-specific warranty schedule expressly says otherwise.
The delivery date is the date shown in the carrier’s proof of delivery or the purchaser’s receiving record for the agreed delivery location. If an order is delivered in separate shipments, the warranty period for each product begins on its own delivery date. The five-year panel period ends on the fifth anniversary of delivery; the one-year mask period ends on the first anniversary of delivery.
Para projetos OEM/ODM, any different warranty period or project-specific coverage must be agreed in writing. A custom logo, rótulo, package or instruction manual does not by itself change the warranty period.
2. Who Is Covered
This warranty is provided to the original business purchaser named in the WAKELIFE transaction documents. It is not automatically transferable to an affiliate, reseller, franchisee, site operator or end user unless WAKELIFE agrees otherwise in writing.
The business purchaser is responsible for its own downstream customer warranty and consumer-law obligations unless a separate written agreement assigns a specific responsibility to WAKELIFE.
3. What Is Covered
During the applicable warranty period, WAKELIFE warrants that the product and its factory-installed components will be free from manufacturing defects under normal use.
For an approved claim, coverage may include the repair or replacement of a defective factory-installed component or product. A factory-installed component is covered unless a higher-priority transaction document expressly excludes it. A removable accessory is covered only when the order-specific warranty schedule expressly marks that accessory as covered.
Warranty coverage does not by itself include local diagnosis, on-site labor, remoção, reinstalação, access work, business interruption, replacement equipment, expedited shipping, customs charges or duties unless the applicable transaction documents expressly include them.
4. What Is Not Covered
This warranty does not cover damage, failure or cost caused by:
- misuse, abuso, negligência, acidente ou uso fora da finalidade pretendida do produto;
- instalação, montagem, fornecimento elétrico, ventilação, temperatura, umidade, limpeza, armazenamento ou operação fora das instruções aplicáveis ou especificações escritas;
- desgaste normal, alteração cosmética ou deterioração que não afeta a operação normal;
- modificação não autorizada, desmontagem, reparo ou uso de peças não aprovadas, fontes de alimentação, controladores, montagens ou acessórios;
- falha na realização da inspeção, manutenção ou manutenção de registros expressamente exigida pelas instruções aplicáveis, especificações ou documentos de transação fornecidos ao comprador o mais tardar na entrega;
- envio, danos de manuseio ou armazenamento ocorridos após a entrega, exceto quando WAKELIFE aceitou a responsabilidade por escrito;
- perda, roubo, fogo, enchente, oscilação de energia, força maior ou outros eventos externos;
- consumíveis, acessórios ou embalagens removíveis, a menos que estejam expressamente listados como cobertos nos documentos de transação aplicáveis;
- marca, rotulagem, tradução, instructions or other customer-supplied content; ou
- failure to meet a destination-market registration, labeling or other local compliance requirement assigned to the customer in the applicable agreement.
WAKELIFE may decline a claim if the product identity, serial or batch information has been removed, altered or cannot be reasonably verified.
5. How to Make a Warranty Claim
The purchaser must notify WAKELIFE in writing promptly and no later than 14 calendar days after discovering the suspected defect. The suspected defect must be discovered during the applicable warranty period. A defect discovered during the warranty period may be reported after the warranty end date if the notice is still submitted within that 14-day period. If notice is late, WAKELIFE may reduce or decline coverage only to the extent the delay materially prevents diagnosis, increases the loss or prejudices the claim assessment, subject to applicable law.
Send the claim to mkt02@wakelifebeauty.com and include, quando aplicável:
- the purchaser’s legal name and contact details;
- the sales order, invoice or other proof of purchase;
- the product model, configuração, quantity and serial or batch information;
- the delivery date and operating location;
- a clear description of the issue and when it was first observed;
- fotografias, vídeo, error messages or other evidence reasonably requested for diagnosis; e
- relevant installation, elétrica, operating, cleaning and maintenance information.
The purchaser must follow WAKELIFE’s remote-diagnosis and return instructions. Do not send a product back before receiving written return authorization. Unauthorized repair, desmontagem ou envio pode atrasar a avaliação e afetar a cobertura.
6. Avaliação e Remédio
WAKELIFE analisará as evidências enviadas e poderá solicitar informações adicionais razoáveis, testes remotos ou devolução do componente ou produto afetado. Depois de determinar que uma reclamação está coberta, WAKELIFE pode, a seu critério:
- reparar o componente ou produto defeituoso;
- fornecer um novo componente ou produto de substituição com função igual ou razoavelmente equivalente; ou
- fornecer um crédito, não excedendo o valor líquido pago à WAKELIFE pelo produto afetado, onde o reparo ou substituição não é comercialmente viável. A decisão de reclamação por escrito indicará se o crédito é aplicado a uma fatura de substituição ou a uma fatura futura. Um reembolso em dinheiro está disponível somente quando expressamente acordado por escrito ou exigido pela lei aplicável.
Uma substituição funcionalmente equivalente pode usar uma revisão posterior ou uma cor disponível diferente, mas deve fornecer funcionalidade pretendida substancialmente equivalente. WAKELIFE não substituirá um componente ou produto recondicionado sem o acordo por escrito do comprador.
A solução aplica-se apenas ao defeito coberto. Os produtos e componentes reparados ou substituídos permanecem cobertos durante o período restante do período de garantia original, a menos que os documentos de transação aplicáveis indiquem o contrário.
Qualquer diagnóstico estimado, expedição, reparar, o tempo de substituição ou trânsito é uma estimativa, a menos que se aplique um compromisso de nível de serviço por escrito separado.
7. Frete, Deveres e custos do local
A menos que a cotação aplicável, contrato de venda, pedido de compra ou cronograma de garantia declara o contrário:
- the purchaser is responsible for the cost and risk of sending the claimed component or product to the return location designated by WAKELIFE;
- WAKELIFE is responsible for standard outbound freight for a repaired or replacement component or product after a claim is approved;
- the purchaser is responsible for customs clearance, import duties, taxes, brokerage charges and destination handling; e
- the purchaser is responsible for local diagnosis, trabalho, acesso, remoção, reinstalação, electrical work and return-to-service testing.
Expedited freight, on-site service, advance replacement, spare-parts stock and other enhanced support are included only when stated in the applicable transaction documents.
8. Shipping Damage and Returns
Danos no transporte, shortages and general returns are handled separately from warranty claims. Inspect the shipment promptly upon delivery and follow the notice and evidence requirements in the applicable shipping, carrier and return terms. A warranty claim does not extend a carrier damage or return window.
9. OEM/ODM Responsibilities
For OEM/ODM orders, the customer is responsible for the accuracy and lawful use of customer-selected branding, rótulos, reivindicações, translations, instructions and destination-market materials unless the applicable written agreement assigns a specific task to WAKELIFE.
WAKELIFE’s limited warranty covers manufacturing defects in the supplied product. It does not transfer the customer’s downstream warranty, recall, registro, distribution or consumer-service obligations to WAKELIFE unless expressly agreed in writing. A distributor, reseller, affiliate, franchisee, site operator or end user that is not the original business purchaser must submit any request through the original purchaser unless WAKELIFE has accepted a direct claim route in writing.
10. Limitação de responsabilidade
To the maximum extent permitted by applicable law, WAKELIFE is not liable under this warranty for indirect, incidental, special, punitive or consequential loss, including lost revenue, lost profit, lost business, loss of use or business interruption.
WAKELIFE’s total liability for a covered warranty claim will not exceed the amount paid to WAKELIFE for the affected product, except where applicable law does not permit that limitation.
This policy does not exclude or limit any right or remedy that cannot lawfully be excluded or limited.
11. Policy Updates
WAKELIFE may update this public policy from time to time. An update does not retroactively change the warranty terms already incorporated into a confirmed order. Keep the version referenced in the quotation, contrato de venda, purchase order or order confirmation with the transaction records.
12. Contato
For warranty questions or claim support, contato:
WAKELIFE
E-mail: mkt02@wakelifebeauty.com
Telefone: 00852-26681868
Endereço: Sala 87, 1/F, South Seas Center, 75 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong