Дата вступления в силу: Сентябрь 20, 2026
This limited warranty applies to products purchased directly from WAKELIFE by business customers, включая дистрибьюторов, brand owners and OEM/ODM customers. It covers manufacturing defects under normal use during the applicable warranty period.
In this policy, БУДЕНИЕ means the seller legal entity identified in the applicable order confirmation, commercial invoice or signed sales contract. That seller is the provider of this limited warranty. The WAKELIFE brand contact listed below receives claims on the seller’s behalf.
This policy applies to orders confirmed on or after the effective date. An order is confirmed when the WAKELIFE seller issues a written order confirmation, or on the confirmation date stated in a signed sales contract. Orders confirmed before the effective date remain governed by the warranty terms incorporated into those orders.
Only a written term expressly accepted by authorized representatives of both parties may change this policy for a specific order. If accepted documents conflict, the following order of priority applies unless a signed contract expressly states otherwise:
- a signed sales contract or signed amendment;
- an order-specific warranty schedule expressly incorporated into that contract or order;
- a WAKELIFE-issued order confirmation or quotation accepted by both parties;
- this limited warranty policy; и
- the product manual or quick-start guide, which governs operating instructions but does not change commercial warranty terms unless expressly incorporated into a higher-priority document.
Terms printed only in a purchaser’s purchase order or other unilateral document do not change this policy unless an authorized WAKELIFE representative expressly accepts those terms in writing.
1. Warranty Periods
| Категория продукта | Limited warranty period | Start date |
|---|---|---|
| Red light therapy panels supplied by WAKELIFE | 5 годы | Date of delivery |
| LED face masks supplied by WAKELIFE | 1 год | Date of delivery |
| Other WAKELIFE products and accessories | As stated in the quotation, order confirmation or product warranty schedule | As stated in the applicable transaction document |
The five-year panel warranty includes normal commercial use. The product must be installed, operated and maintained within the electrical, environmental and other limits stated in the applicable product instructions and written specifications provided no later than delivery. Any non-standard installation or operating environment must be recorded in the quotation or order documents.
For this policy, a red light therapy panel is a red and/or near-infrared LED panel identified as a panel in the applicable WAKELIFE order documents. Face masks, устройства для роста волос, гибкие подушечки, PDT systems and other product categories are not treated as panels unless the order-specific warranty schedule expressly says otherwise.
The delivery date is the date shown in the carrier’s proof of delivery or the purchaser’s receiving record for the agreed delivery location. If an order is delivered in separate shipments, the warranty period for each product begins on its own delivery date. The five-year panel period ends on the fifth anniversary of delivery; the one-year mask period ends on the first anniversary of delivery.
Для проектов OEM/ODM, any different warranty period or project-specific coverage must be agreed in writing. A custom logo, этикетка, package or instruction manual does not by itself change the warranty period.
2. Who Is Covered
This warranty is provided to the original business purchaser named in the WAKELIFE transaction documents. It is not automatically transferable to an affiliate, reseller, franchisee, site operator or end user unless WAKELIFE agrees otherwise in writing.
The business purchaser is responsible for its own downstream customer warranty and consumer-law obligations unless a separate written agreement assigns a specific responsibility to WAKELIFE.
3. What Is Covered
During the applicable warranty period, WAKELIFE warrants that the product and its factory-installed components will be free from manufacturing defects under normal use.
For an approved claim, coverage may include the repair or replacement of a defective factory-installed component or product. A factory-installed component is covered unless a higher-priority transaction document expressly excludes it. A removable accessory is covered only when the order-specific warranty schedule expressly marks that accessory as covered.
Warranty coverage does not by itself include local diagnosis, on-site labor, удаление, переустановка, access work, business interruption, replacement equipment, expedited shipping, customs charges or duties unless the applicable transaction documents expressly include them.
4. What Is Not Covered
This warranty does not cover damage, failure or cost caused by:
- misuse, злоупотреблять, пренебрегать, accident or use outside the product’s intended purpose;
- установка, монтаж, электроснабжение, вентиляция, температура, влажность, уборка, storage or operation outside the applicable instructions or written specifications;
- normal wear, cosmetic change or deterioration that does not affect normal operation;
- unauthorized modification, disassembly, repair or use of non-approved parts, источники питания, контроллеры, крепления или аксессуары;
- failure to perform inspection, maintenance or recordkeeping expressly required by the applicable instructions, specifications or transaction documents provided to the purchaser no later than delivery;
- перевозки, handling or storage damage occurring after delivery, except where WAKELIFE has accepted responsibility in writing;
- loss, theft, огонь, flood, power surge, force majeure or other external events;
- consumables, removable accessories or packaging unless they are expressly listed as covered in the applicable transaction documents;
- брендинг, маркировка, translation, instructions or other customer-supplied content; или
- failure to meet a destination-market registration, labeling or other local compliance requirement assigned to the customer in the applicable agreement.
WAKELIFE may decline a claim if the product identity, serial or batch information has been removed, altered or cannot be reasonably verified.
5. How to Make a Warranty Claim
The purchaser must notify WAKELIFE in writing promptly and no later than 14 calendar days after discovering the suspected defect. The suspected defect must be discovered during the applicable warranty period. A defect discovered during the warranty period may be reported after the warranty end date if the notice is still submitted within that 14-day period. If notice is late, WAKELIFE may reduce or decline coverage only to the extent the delay materially prevents diagnosis, increases the loss or prejudices the claim assessment, subject to applicable law.
Send the claim to mkt02@wakelifebeauty.com and include, где это применимо:
- the purchaser’s legal name and contact details;
- the sales order, invoice or other proof of purchase;
- the product model, конфигурация, quantity and serial or batch information;
- the delivery date and operating location;
- a clear description of the issue and when it was first observed;
- фотографии, видео, error messages or other evidence reasonably requested for diagnosis; и
- relevant installation, электрический, operating, cleaning and maintenance information.
The purchaser must follow WAKELIFE’s remote-diagnosis and return instructions. Do not send a product back before receiving written return authorization. Unauthorized repair, disassembly or shipment may delay the assessment and may affect coverage.
6. Assessment and Remedy
WAKELIFE will review the submitted evidence and may request reasonable additional information, remote tests or return of the affected component or product. After determining that a claim is covered, WAKELIFE may, at its option:
- repair the defective component or product;
- provide a new replacement component or product with the same or reasonably equivalent function; или
- provide a credit, not exceeding the net amount paid to WAKELIFE for the affected product, where repair or replacement is not commercially practical. The written claim decision will state whether the credit is applied to a replacement or a future invoice. A cash refund is available only when expressly agreed in writing or required by applicable law.
A functionally equivalent replacement may use a later revision or a different available color, but it must provide substantially equivalent intended functionality. WAKELIFE will not substitute a refurbished component or product without the purchaser’s written agreement.
The remedy applies only to the covered defect. Repaired or replaced products and components remain covered for the unexpired portion of the original warranty period unless the applicable transaction documents state otherwise.
Any estimated diagnosis, отправлять, ремонт, replacement or transit time is an estimate unless a separate written service-level commitment applies.
7. Freight, Duties and Site Costs
Unless the applicable quotation, sales contract, purchase order or warranty schedule states otherwise:
- the purchaser is responsible for the cost and risk of sending the claimed component or product to the return location designated by WAKELIFE;
- WAKELIFE is responsible for standard outbound freight for a repaired or replacement component or product after a claim is approved;
- the purchaser is responsible for customs clearance, import duties, taxes, brokerage charges and destination handling; и
- the purchaser is responsible for local diagnosis, труд, доступ, удаление, переустановка, electrical work and return-to-service testing.
Expedited freight, on-site service, advance replacement, spare-parts stock and other enhanced support are included only when stated in the applicable transaction documents.
8. Shipping Damage and Returns
Повреждение при транспортировке, shortages and general returns are handled separately from warranty claims. Inspect the shipment promptly upon delivery and follow the notice and evidence requirements in the applicable shipping, carrier and return terms. A warranty claim does not extend a carrier damage or return window.
9. OEM/ODM Responsibilities
For OEM/ODM orders, the customer is responsible for the accuracy and lawful use of customer-selected branding, этикетки, претензии, translations, instructions and destination-market materials unless the applicable written agreement assigns a specific task to WAKELIFE.
WAKELIFE’s limited warranty covers manufacturing defects in the supplied product. It does not transfer the customer’s downstream warranty, recall, регистрация, distribution or consumer-service obligations to WAKELIFE unless expressly agreed in writing. A distributor, reseller, affiliate, franchisee, site operator or end user that is not the original business purchaser must submit any request through the original purchaser unless WAKELIFE has accepted a direct claim route in writing.
10. Ограничение ответственности
To the maximum extent permitted by applicable law, WAKELIFE is not liable under this warranty for indirect, случайный, special, punitive or consequential loss, including lost revenue, lost profit, lost business, loss of use or business interruption.
WAKELIFE’s total liability for a covered warranty claim will not exceed the amount paid to WAKELIFE for the affected product, except where applicable law does not permit that limitation.
This policy does not exclude or limit any right or remedy that cannot lawfully be excluded or limited.
11. Policy Updates
WAKELIFE may update this public policy from time to time. An update does not retroactively change the warranty terms already incorporated into a confirmed order. Keep the version referenced in the quotation, sales contract, purchase order or order confirmation with the transaction records.
12. Контакт
For warranty questions or claim support, контакт:
БУДЕНИЕ
Электронная почта: mkt02@wakelifebeauty.com
Телефон: 00852-26681868
Адрес: Комната 87, 1/Фон, Центр Южного моря, 75 Моди -дорога, Цим Ша Цуй, Коулун, Гонконг