WAKELIFE Warranty Policy
Thank you for purchasing WAKELIFE products! We are committed to providing you with high-quality products and comprehensive after-sales support. Our warranty policy is as follows:
- Warranty Period
All WAKELIFE products come with a 1-year warranty from the date of purchase. During this period, if your product has any manufacturing defects, we will provide free repair or replacement services. - Warranty Coverage
The warranty covers defects caused by production or material issues. Please note that normal wear and tear from regular use or damage caused by improper handling is not covered under the warranty. - Claim Process
To request warranty service, please first contact your dedicated sales manager for a quick resolution. If you are unable to reach them, please contact our customer service team via email or through our website, providing proof of purchase, a description of the issue, and images or videos of the product. Our customer service team will review your request and provide a suitable solution.
WAKELIFE Exchange Policy
We want you to be fully satisfied with your WAKELIFE purchase. If you are not satisfied with the product or encounter any issues, please refer to the following exchange policy:
- Damaged Accessories
If any accessories are damaged upon arrival, we will offer free replacement parts. Simply provide photos or videos of the damaged accessories, and we will process the replacement promptly. - Non-Functional Products
If the product or accessory you received does not function properly, we will provide a free replacement of the product or accessory. Please contact us as soon as possible to ensure a quick resolution to your issue. - Shipping Fees
If the return or exchange is due to a quality issue, we will cover all related shipping costs. If the return or exchange is for other reasons, the shipping costs will be borne by the customer.
If you have any questions or need assistance, please feel free to contact us. Thank you for choosing WAKELIFE, and we will do our best to provide you with the best service experience!
E-Mail: sales1@wakelifebeauty.com
Phone: 00852-26681868
Address: Zimmer 87, 1/F, Südsee -Zentrum, 75 Mody Road, Tsim Sha Tsui, Kowloon, Hongkong
